Terms and Conditions
General Definition
1.1 Ganga7 refers to the company and all of its products that are available “online” (via www.ganga7.com, accessible on a computer or laptop) and “mobile app” (through a mobile device, such as a tablet or smartphone), among other related URLs. Sports, Live Betting, Virtuals, Casinos, Games, and Live Casinos are all included.
1.2 Bet is a risk-driven agreement for prospective winnings entered into between the consumer and the bookmaker based on specified rules, the outcome of which is determined by an unknown occurrence. Bets are accepted under the terms set by the bookmaker.
1.3 An outcome is the result of the event you bet on.
1.4 A customer is someone who has signed up for an account with us as described in clause 4, and the account is active.
1.5 Service refers to the website’s availability, allowing you to participate.
1.6 Website refers to our official site, which you can access by visiting www.ganga7.com.
General Terms
2.1 The following people cannot place bets:
– Anyone under 18 years old;
– Those involved in the event being bet on (e.g., players, coaches, referees, club owners, or managers), including their representatives or associates;
– Individuals working for other bookmakers;
– Anyone legally restricted from making contracts with bookmakers.
2.2 Using the website and its products may be illegal in some countries. We do not support using our site for sports betting, gambling, or any other activities in places where they are against the law.
2.3 The availability of our website in a country or in its official language does not mean we authorize or provide legal grounds for using our site, depositing funds, or withdrawing winnings there. Access to the website does not constitute an offer, encouragement, or invitation to participate in betting, gambling, or other services in places where such activities are illegal.
2.4 You are responsible for ensuring that using the website is legal in your location. When creating an account or using our site, you must confirm that your actions comply with local laws. We are not liable for any consequences if you face legal issues due to using the website in your area.
2.5 The bookmaker can refuse bets from customers who don’t follow the rules. They may also reject any bets that violate societal norms or public order.
2.6 The bookmaker can refuse any bet without providing a reason. All bets will be settled according to the data from the processing center.
2.7 A bet is considered won if the predicted outcomes are correct. Winnings will be paid to the bettor as soon as the official results of the event on the bet slip are published.
2.8 Betting terms (such as odds, handicaps, totals, and maximum stake limits) may change after a bet is placed, but the terms at the time of the bet will remain unchanged. Customers should check for any updates in the pre-match markets before placing a bet.
2.9 If an employee makes a mistake when accepting a bet (e.g., misprints in event listings, inconsistent odds, or if the bet violates the rules), or if there are any signs that the bet is incorrect, the bookmaker has the right to void the bet.
2.10 If a technical issue or other circumstances prevent the settlement of an event, the bookmaker has the right to void the bet.
2.11 If the odds are obviously incorrect, the bet will be settled based on the final result at the correct odds for that market.
2.12 If there are suspicions of unsportsmanlike conduct in a match, the company reserves the right to block bets on the event until an international organization makes a final ruling. If the match is found to be unsportsmanlike, the bets will be declared invalid. The administration is not required to provide evidence or conclusions to customers.
2.13 Ganga7 is committed to fair play in sports. The bookmaker can void bets if foul play is suspected or confirmed (e.g., match-fixing), if bets are placed using another customer’s account, if a third party uses a customer’s account without authorization, or if there is any unusual betting activity (e.g., irregularities in the type, size, volume, or manner of bets).
2.14 Ganga7 reserves the right to amend or update these Terms and Conditions at its sole discretion. Any changes will be effective immediately upon being posted on our platform. By continuing to access or use our services after changes are made, you agree to be bound by the updated terms. It is your responsibility to regularly review these Terms for updates.
2.15 A connection failure while receiving a bet confirmation will not result in the cancellation of the bet.
2.16 Placing a bet means you accept these Betting Rules.
2.17 Bet settlements and winnings are based on the results determined by the bookmaker.
2.18 The bookmaker will not consider complaints related to translation errors in team names, player surnames, or sports venues. Mistakes in tournament titles will not result in a stake refund.
2.19 Ganga7 has the right to update these Rules and add new provisions at any time. Any changes will take effect immediately after being published on the website.2.20 Customers are notified about the odds of winning and the potential risks of losing.
2.20 Customers are notified about the odds of winning and the potential risks of losing.
General Betting Rules
3.1 The bookmaker sets the minimum and maximum stakes for each selection individually, with maximum stake limits differing by sport and event.
3.2 The company reserves the right to limit the maximum stake and odds on certain markets and may adjust these limits for individual customers without notice or explanation.
3.3 A bet is considered accepted once it is registered on the server and confirmed online. After registration, bets cannot be changed or canceled.
3.4 Bets are only accepted for amounts that do not exceed the current balance in the customer’s account. Once registered, the stake is deducted, and the winnings are credited to the account after settlement.
3.5 Bets are accepted before the event starts, with the date, start time, and commentary in the Sports section being approximate. Bets placed after the event begins are void, except for in-play (live) bets, which remain valid until the match ends.
3.6 If bets are settled incorrectly (e.g., due to a mistake in entering results), they will be recalculated. However, bets placed between the incorrect settlement and recalculation will still be considered valid.
3.7 A sports event is not considered rescheduled or canceled unless it is officially announced by the event organizer or relevant authorities.
3.8 A bet will be canceled if the customer intentionally provides false information or makes misleading requests related to betting, payouts, event results, or any other details.
3.9 A bet will be canceled if placed on a known outcome after the event has concluded but before the results are updated.
3.10 The mercy rule ends a game earlier than scheduled when one team has a significant lead in goals, points, etc., surpassing a specified score. The required point difference for the mercy rule to apply is set by the organizer for each competition.
3.11 SP (Starting Price) refers to the initial odds set at the start of a race, averaged from the odds provided by the organizers. If a competitor withdraws or doesn’t participate before the event begins and no new SP market is created, all bets on that competitor will be void and settled at odds of 1.00.
User Qualifications
4.1 Individuals must be 18 or older or meet the legal gambling age in their country or jurisdiction.
4.2 Gambling must be legal in the customer’s place of residence.
4.3 Anyone knowingly violating Sections 4.1 and 4.2, including:
– Using a VPN, proxy, or similar tool to hide or alter their actual location;
– Providing false or misleading information about their location or residence;
– Placing bets through a third party,
will be in breach of these Terms & Conditions. These actions may be considered fraud and could lead to criminal prosecution.
4.4 Individuals must have the legal capacity to enter into contracts.
4.5 You cannot participate in Ganga7 if you or a household member has worked for the Operator or its service providers within the past three years.
4.6 You are solely responsible for maintaining the confidentiality and security of your Ganga7 account credentials, including your username and password. You must notify Ganga7 immediately if you suspect unauthorized access or use of your account. Ganga7 will not be liable for any loss or damage arising from your failure to safeguard your account information.
Accounts/Bonuses/Payments
5.1 Each registered user is allowed only one account, and it’s important to keep your registration details up to date.
5.2 You must keep your password and the credit card or financial card number used for withdrawals confidential.
5.3 We may suspend, close, or terminate your account at our discretion. Transferring funds between accounts is not allowed, and users cannot sell, transfer, or acquire accounts from others. To close your account, contact customer support.
5.4 The deposit amount depends on the chosen payment method. We reserve the right to conduct verification checks with third-party credit agencies for all cardholders based on the information provided during registration.
5.5 All withdrawals will be processed using the same payment method used for deposits. To request a withdrawal, you must roll over your deposit at least once. For initial, large withdrawals, or withdrawals after a payment method change, extra security measures may be applied to verify your identity, which could cause a slight delay.
5.6 If a customer fails to follow Ganga7’s regulations (e.g., violates terms and conditions or requests a withdrawal before placing bets), we reserve the right to reject their deposit and withdrawal requests.
5.7 Ganga7’s bonuses are only available to registered customers and can be redeemed by meeting specific conditions. Each promotion, bonus, or special offer must be used according to its own terms and conditions. If there is a conflict between the specific terms of a promotion and the general terms, the promotion’s specific terms will take priority.
Privacy Policy
6.1 The Ganga7 team prioritizes the security of your personal data and maintains strict confidentiality. When you register an account, use our website, or access our services, we may collect personal details, payment information, transaction history, preferences, and feedback. We handle this information with the highest level of care.
6.2 To play real money games on the Ganga7 platform, you will need to use third-party electronic payment systems for money transfers. By accepting this Privacy Policy, you consent to sharing necessary personal information with third parties for transaction processing. Ganga7 is committed to keeping your personal information confidential but may disclose it if required by law or for specific purposes.
6.3 We prioritize security and use various measures to protect the confidentiality, integrity, and accessibility of your information. Your personal data is securely stored in an encrypted, password-protected database with SSL technology and a maintained firewall. With your consent, we may store “Cookies” on your device to improve your experience. Please note that disabling cookies may limit your ability to fully use Ganga7’s features, and we are not responsible for external website content.
6.4 If we identify that individuals under the age of eighteen (or the legal age in their country) have attempted to submit personal information through our services, we will reject the attempt and take necessary steps to remove the information from our records.
Fairness
7.1 Fairness is crucial in online gambling. Players must act honestly and without malicious intent, while it is the casino’s responsibility to ensure a fair and secure gaming environment for players to enjoy.
7.2 A “fair and safe casino” is an online casino that:
– Ensures prompt payment of all legitimate winnings;
– Avoids deceptive practices to exploit players;
– Restricts access to players from prohibited countries and offers bonuses only to eligible players.
7.3 Ganga7 partners only with reputable software providers in the gambling industry to create a reliable and fair gaming environment, ensuring compliance with the laws of applicable jurisdictions.
Misleading Actions, Fraud and Criminal Activity
8.1 The following actions, including but not limited to abusing bonuses or promotions, cheating, taking unfair advantage, opening duplicate accounts, engaging in fraudulent practices, or criminal activities, are considered “Prohibited Practices.” These are strictly prohibited and will be seen as serious violations of the Terms of Use. We will take reasonable steps to prevent and detect such practices and take appropriate actions against the involved players at our discretion. However, we are not liable for any losses or damages resulting from Prohibited Practices.
8.2 If you suspect someone is engaging in a Prohibited Practice, please report it immediately to our customer support team.
8.3 You agree not to engage in or associate with any Prohibited Practices by accessing or using the Services.
8.4 If we reasonably believe you have engaged in or are linked to any Prohibited Practices, we reserve the right to suspend or terminate your account and withhold part or all of your account balance. These rights, outlined in this paragraph, are in addition to any other rights we may have under the Terms of Use or applicable law.
8.5 “Fraudulent practice” refers to any deceptive actions by you or someone acting on your behalf or in collusion with you. This includes but is not limited to:
– Fraudulent chargebacks or rake-back activities;
– Using stolen, cloned, or unauthorized credit/debit cards;
– Colluding with others for unfair advantage;
– Registering false or misleading account information;
– Any act deemed illegal, made in bad faith, or intended to defraud us or bypass legal or contractual restrictions.
8.6 “Criminal activity” includes, but is not limited to, money laundering and any violation of laws or regulations in the country where you are playing or where your IP address is registered.
8.7 “Unfair advantage” refers to actions such as:
– Exploiting faults, loopholes, or errors in our software or third-party software used with the Services (including games);
– Using third-party software or analysis tools.
8.8 When enforcing our rights under paragraph 8.4 regarding a Prohibited Practice, we will make every reasonable effort to act fairly towards you and other customers while adhering to regulatory and legal obligations.
8.9 We reserve the right to notify relevant authorities, other gaming or gambling operators, online service providers, banks, credit card companies, electronic payment providers, or financial institutions about your identity and any suspected Prohibited Practices. You are required to cooperate fully with us during such investigations.
Anti Money Laundering
9.1 Ganga7 actively combats money laundering and illegal activities. If user deposits are suspected of being linked to unlawful actions, the company will report to authorities, freeze the funds, and adhere to its Anti-Money Laundering (AML) policy.
9.2 Money laundering involves:
– Concealing the true origin of illegally obtained assets;
– Using criminally acquired assets to mask their illicit source or assist criminals in evading legal repercussions;
– Acquiring property through illegal activities conducted in another country.
9.3 To prevent illegal money from entering the economy, many countries take active measures to combat money laundering.
9.4 When opening an account, you commit to the following obligations:
– Agree to comply with all relevant laws and regulations regarding anti-money laundering (AML) policies;
– Confirm that the funds used for past, present, or future deposits are not connected to any illegal sources or the laundering of unlawfully obtained income, as prohibited by applicable laws or directives from international organizations;
– Agree to provide any necessary information as required by applicable laws and regulatory standards to prevent the illegal legalization of funds;
– The company will collect and retain your passport or other identification, along with records of any changes made to your account.
9.5 The company reserves the right to suspend a user at any time if there are grounds to suspect a connection to money laundering or criminal activity. In accordance with international law, the company is not obligated to inform the user of such suspicion or report it to the relevant authorities.9.6 The company follows Anti-Money Laundering (AML) procedures, which include verifying the identity of users both initially and on an ongoing basis based on their risk level. Users may be asked to provide information for identity verification. The company keeps records of all data and methods used for verification. To confirm the identity, the company may ask for documents like:
– A passport, ID card, or equivalent document with the user’s name, date of birth, and photo.
– Other documents to verify the user’s address. The company may also request additional relevant information with supporting documents. In some cases, notarized copies may be required.
Limitation of Liability
10.1 You are fully responsible for how you access and use the services. We are not liable for any attempts to use the services in ways that were not intended by us.
10.2 We strive to provide the services with reasonable skill and care, in line with the description in the Terms. However, we do not make any additional promises or warranties beyond what is outlined. In particular, we do not guarantee that the website will always be available without interruptions or free from bugs, viruses, or other issues.
10.3 We (including our affiliates, officers, directors, agents, and employees) are not liable to you for any of the following, whether arising from contract or otherwise:
– Loss of profits;
– Loss of revenue;
– Loss of business opportunities;
– Damage to goodwill or reputation;
– Business interruption.
This also includes any indirect, special, or consequential loss or damage, even if we have been informed that such losses could occur, resulting from the terms of use or your use of the services.
Responsible Gaming
11.1 Gambling can negatively affect mental health, contributing to issues such as depression, anxiety, and suicidal thoughts. It may also harm family relationships, work, and academic performance, and lead to financial problems or criminal behavior. Gambling should be seen as a form of entertainment, not a way to earn money. We care about our customers’ well-being and aim to provide a safe, trustworthy service that reduces the risk of harm.
11.2 We have a strict policy against underage gambling, prohibiting anyone under 18 years old from participating. Our advertising, sponsorships, and marketing efforts are designed to avoid targeting individuals below the legal gambling age.
11.3 We regularly verify the age of our customers to ensure they meet the legal age requirement for betting and gambling.
– If age verification is unclear, we may ask for additional documents to confirm that the player is of legal age.
– The legal age for betting and gambling is determined by the laws of your country, usually set at 18 years.
– Customers are responsible for ensuring their legal registration on Ganga7.
– Access to accounts may be restricted, and funds may be frozen until we receive confirmation that the legal age requirement has been met.
11.4 Our advertising campaigns and promotions aim to provide clear and accurate information about our services, ensuring customers understand their winning probabilities and potential risks. We also promote responsible gambling and discourage excessive spending. To assess your gambling habits, please answer “Yes” or “No” to the following questions:
– Is your gambling spending out of control?
– Do you borrow money or steal to fund your gambling?
– Have you spent less time with family and loved ones recently?
– Do others’ concerns about your gambling irritate you?
– Have you lost interest in hobbies or activities you once enjoyed?
– Do you feel depressed or have thoughts of suicide due to gambling losses?
– Have you ever lied about how much time or money you spend on gambling?
If you answered “Yes” to most of these questions, it might be a sign of gambling problem.
11.5 Recognizing and addressing gambling addiction is a positive and crucial step, and it’s never too late to seek help. We care about our customers and encourage you to follow these tips to reduce the risk of developing a gambling problem:
– Avoid using gambling as a primary source of income.
– Set clear limits on both your spending and the time you spend gambling, and stick to those limits.
– Only gamble with money you can afford to lose.
– Don’t chase losses—know when to stop and walk away.
Self Exclusion
12.1 We offer a voluntary self-exclusion service for customers who wish to control their gambling. This service allows you to either close your account or limit your gambling activities for a specific period, such as 1 month, 6 months, or 1 year. During the self-exclusion period, your account will remain closed. Once the period ends, you may resume using the services on the website.
12.2 If you wish to lift the restrictions before the self-exclusion period ends, you may submit a request. However, the final decision will be at the discretion of the Company.
12.3 If you wish to set limits on your online activity, please contact our customer support. We may impose maximum stake limits, and any changes to these limits will take effect 24 hours after the last update.
12.4 During the self-exclusion period, you are prohibited from attempting to open a new account. You acknowledge that the Company is not financially liable and holds no responsibility if you continue gambling or create a new account using a different name or address.
Entire Agreement
13.1 This document represents the complete agreement between Ganga7 and the user, replacing any prior agreements, and governs the use of the platform. Any changes or updates will be promptly reflected. Users are encouraged to regularly review and familiarize themselves with the most current version of the terms and conditions. Any statements, warranties, or promises not included in this agreement are not binding unless explicitly stated within it.
Terms Modification
14.1 We reserve the right to update the Terms of Use periodically for reasons such as commercial needs, legal or regulatory compliance, following recommendations from regulatory bodies, or for customer service improvements.
14.2 If significant changes are made to the Terms of Use, we will give you reasonable notice. For minor changes, advance notice may not be provided. We recommend that you regularly check the Terms and Conditions on the website for updates.
14.3 If we choose to notify you of changes to the Terms of Use, we will use a method of notification that we deem appropriate.
Dispute Resolution
15.1 If a disagreement arises between the Customer and the Bookmaker regarding the fulfillment of a betting arrangement, such as payouts, outcomes, or other terms, including declaring the arrangement void or unconcluded, the Customer agrees to resolve the dispute by submitting a complaint to the Bookmaker.
15.2 To address any claimed violation of their rights, the Customer must submit a written complaint to our customer support team as part of the resolution process.
15.3 Customers must submit complaints within 72 hours of becoming aware, or when they reasonably should have become aware, of any rights violations. Complaints must include supporting documents; those without sufficient grounds will be returned without review.
15.4 The Customer Support Team will provide a detailed response following the submission of a complaint. If additional information from the Customer is required, the response period may be extended accordingly.
15.5 In cases where conflicting results for the same event are reported by multiple sources due to apparent errors, the Company reserves the right to determine the final result for bet settlement. For unique or disputable situations, the final decision will be made by the Bookmaker.
15.6 For disputes concerning the company’s services, customers are required to initially seek resolution directly with the company. In such cases, the platform’s interpretation of the issue will be considered final and binding.